Volunteering at Bedrock Radio.

Our Volunteers make up our members of our charity.
We have a range of policies and governing documents that determine how we operate.
Key terms are listed here for applicants: 

• All our Volunteers MUST undergo a full Disclosure & Barring Service (DBS) check, plus Occupational Health Checks. There are carried out by BHR Hospital Trust (who we work with to onboard volunteers). You will be asked to provide required documentation to complete this, failure to do so will result in termination of your application.
  
  
•  All Full individual & Full Organisational members pay an Annual Subscriptions to the charity, the rate is currently
  £0.00 for Full Individual Members and £600 for Full Organisational Members.
  
  
• Associate members do not pay, and are deemed as supports of our charity, rather than active, voting members.
  
  
• None of our volunteers are paid, including Trustees (in accordance with our constitution).
  Everyone donates their time to running Bedrock Radio. 
  
  
• We acknowledge out-of-pocket expenditure, and this may be honoured if it is a result of carrying out duties if agreed by the Trustees in accordance to guidelines.
  
  
•  We do not have sufficient financing to reimburse every individual for general travel expenses for regular use of our facilities, however in exceptional circumstances this maybe agreed by the Trustees upon request on a case by case basis.
  
  
• Car parking permits maybe issued at discretion & availability of the BHR or NELFT Trusts. It is your responsibility to park legally and safely. Bedrock Radio will NOT reimburse you for any fines (PCNs) you may receive.
  
  
• Our on-boarding period (which is part undertaken by BHR Hospitals Trust) takes approximately three months. Once this is complete, you will then become a Volunteer Member of Bedrock Radio. However, this time period maybe extended if on-boarding processes are incomplete.
  
  
• Volunteers are asked to wear Bedrock Radio T-Shirts (subject to availability) for all fundraising and events (think of the t-shirt as a uniform). At a later stage, you will be able to purchase further personalised Bedrock Radio branded material when demand and orders are raised.
  
  
• All Volunteers will be issued a Bedrock Radio lanyard / card holder, upon receiving your NHS ID Cards this must be used and forms part of our Member’s uniform, and must be worn at all times when on official business.
  
  
• We will provide you with relevant training and support for your role. You may be required to attend agreed dates & times for inductions and training.
  
  
• On-Air Programmes allocations are based on schedule and studio availability, the programme schedule is made of fixed time slots to provide consistency in output. 
  
  
• On-Air we require professionalism and commitment to produce a programme to the scheduled times is required.
  We present engaging and entertaining content, we are not “DJ’s”

Listener Feedback 

If you would like to comment or make a complaint about any aspect of Bedrock Radio, 
From on-air output or our public activities, please get in touch with our Trustees board.

Bedrock Radio is a registered charity (1180476), we hold a Community DAB radio licence, serve local hospitals,  units and clinics through our Hospital radio service and stream online (including our App) for the local community.

As a Hospital & Community Radio Station, we do our best to represent the health community.
However, we recognise that, no matter how hard we try, sometimes our volunteers may make honest mistakes, and we welcome your feedback and any complaints you may have, about the content of our broadcasts or the way in which we operate, will be treated seriously & respectfully.

If you hear something on air you think is wrong, please contact us in the first instance,
We would like to help put things right.

You should contact the Trustees board, who will review and discuss anything you have heard on air.
Please email and your complaint will be fully investigated.

When Making Complaints. 

You should normally make your complaint within 28 days of the broadcast or event to Trustees.
Please ensure you are as accurate as possible with your feedback with dates / times / presenters on-air.

Email: complaints@bedrock.radio
By Post: FAO: Trustees – Bedrock Radio, The Cornwall Suite, Queen’s Hospital, Romford, Essex, RM7 0AG

A Trustee will investigate the complaint, by listening back to the reported content. 
We aim to respond to you within 14 days with a resolution and to address any further concerns you have.

While we hope to have rectified the complaint, you are more than welcome to contact us for a further resolution and discussion. 

Later in 2025
Bedrock Radio begins broadcasting on DAB+ Digital Radio, our on-air output is licensed and regulated by the broadcast regulator Ofcom, and continue our obligation not to broadcast material which is unfair, harmful or likely to cause offence. Ofcom regulates this principally by acting upon complaints received from listeners. 

Air-Play Requests

We receive a number of requests from unsigned and emerging artists. 
While we don’t generally play unsigned artists in our main playlist, they occasionally maybe featured on-air. 

• Before sending us your material, please consider if it is correct for our audience, or would fit with our general output.
  We are providing an Adult Contemporary format station, mostly adults listening 30-60 year olds, who are patients and staff of local hospitals (See our Recently Played for an idea of our playlist).
• We do not usually play unsigned artists during the daytimes on Bedrock Radio, However they may feature on one of our specialist shows in the evenings or weekends.
• We provide no guarantee when your song will be played. 
• Local artists from the North East London / South Essex area are preferred, as this offers a local connection with our audience.
• We receive a high volume of airplay requests; we are not able to respond to all of them. If you continually spam our inbox, we block your email address. 

Submitting your audio

• Due to quality, copyright and advertising conflicts we must refuse to play any material from video sharing websites and audio sharing platforms (i.e SoundCloud / YouTube / Spotify etc)
  • Please be aware it’s against the terms of Spotify, Amazon & Apple Music to broadcast music direct from their platform (even our presenters are banned form using these platforms on-air).

• Constant or persistent emails will often be automatically marked as spam by our system, where your email address will then be blocked, and we will not feature you on-air.
• Please be aware of how many submissions you wish to send us, you are welcome to send us a physical CD to our main address, FAO Programme Controller.
• Your submissions MUST be radio edited, with no explicit lyrics

We would love if you could support our charity. 

We don’t charge you to send us songs or play them. 
However, if you’re able to make a suggested donation of £20, this allows us to be able to keep broadcasting and be able to support more unsigned or emerging artists. – Donate with GiftAid at: https://donate.bedrock.radio

Sponsorship & Advertising.

• All On-Air Advert / Sponsor material must be compliant with the ASA / CAP. To be suitable for broadcast on Bedrock Radio.
  
  
• We will not support content that is misleading, harmful, phishing or scamming related.
  
  
• We will NOT direct link to any kind of downloadable material, they will be directed to your website, or a trusted download source (i.e Apple App Store / Google Play).
  
  
• Audio / Video content included in sponsored website posts must be uploaded via known platform & embedded (YouTube, Vevo, SoundCloud. etc).
  
  
• Your sponsorship / advertisement payment is treated as part of our charities fundraising activity, once payment has been received in full we will commence your campaign. See Donation / Fundraising Tab for more.
  
  
• If your material doesn’t meet these standards or is found to be fraudulent, we reserve the right to remove your content from our platforms, giving no notice or refund.
  
  
• Online adverts, On-Air competitions and campaigns where a referral is included. You will receive no user data or information from Bedrock Radio, you are advised to set up your own analytics reporting.

Fundraising & Donations.

Monetary fundraising & donations are gratefully received by cash, cheque, bank transfer (BACS) or bank (Credit/Debit) card.

Refunds.

The Charity Commission does not expect a charity to return funds raised for charitable purposes.
However, Trustees may consider refunds after seeking advice from the Commission and obtaining legal advice.

We would consider returning a donation made in error;

• Where an online error has occurred, and the donation had been processed twice.
• If an additional zero was added in error to the donation, or the wrong amount was processed
• If there is a mix-up with the name of the Charity, and they actually meant their donation to go somewhere else. For example, there may be special purpose funds with similar names to external charities.

We are unable to process any requests for refunds once the funds have already been spent. 

We use a number of 3rd party companies to facilitate the collection of donations, all of whom have their own terms & conditions, we have highlighted here the transaction deductions / fees that will be applied to your donations; 

• CAF Donate 
  

  Charities Aid Foundation (CAF) is an online donation & banking platform for charities, a small fee is charged on every donation made. You are able to pay via bank card or PayPal.

  UK taxpayers are encouraged to add ‘Gift Aid’ your donations.

  • •  One-Off donations
      (including Gift Aid) are subject to a 3.6% Fee deduction from the donation.
       [£10 donation  +  £2.50 Gift Aid  =  £12.50 total donation – 3.6% fee = £12.05 to our charity]
    • Regular Donations 
      The Gross Donation (capped at £5 per donation) has a 2% Fee deduction from the donation.
      There is also a small Direct Debit Set up fee, up to £2.

• SumUp 
  SumUp is a mobile payments company. 
  Enabling Bedrock Radio to accept; Card, Contactless, Apple & Google Pay as payment for fundraising events (stalls / shops) or if you would like to make a donation to us.
  • • • A transaction fee of 1.69% is deducted from the total amount we receive.

• Just Giving 
  It is a crowdfunding & donations platform. 
  We occasionally use these for events such as our Broadcast Marathon.
  • • A processing fee of 2.9% is applied per donation.

• EasyFundraising
  The UK’s biggest charity shopping fundraising site, It’s free to users, as easy fundraising turns online shopping into free donations. as retails make small donations to the charity. Our supporters have raised over £1330 for Bedrock Radio!
  • • Retailer donations vary & are listed on EasyFundraising Website. 
    • Sign Up directly: https://www.easyfundraising.org.uk/causes/bedrockhospitalradio/

Events Guide

•  Our Events listings are intended to provide a guide to local activities across East London & West Essex, Bedrock Radio are not responsible for the organisation or running of these events.
  
  
• The events are subject to changes, charges & cancellations according to their respective organisers.
  
  
• You may have your event listed on our events pages for free, please complete the form on our Events page giving full details. It is our intention that the events are charitable or beneficial to the local area and not for profiteering.
  
  
• Events hosted / managed by Bedrock Radio may contain payment options using PayPal, this is to aid you in purchasing tickets or in making donations to Bedrock Radio, these quick payment options are only shown on selected Bedrock Radio Events.
  
  
• We never publish or link to other Payment or Donation options for other charities / organisations.
  
  
• Submit your event details HERE.

Competitions & Lottery

• Competitions are open to residence physically located in Great Britain only.
  
  
•  In the interest of fairness – Some competitions, volunteers of Bedrock Radio or anyone else directly connected with the competition are not eligible to enter.
  
  
• By entering any competition all participants will be deemed to have accepted and be bound by the rules, all entry instructions form part of the rules.
  
  
• All prizes are subject to availability, there will be no cash alternative.
  
  
• Certain prize competitions are only available to patients and staff of Queen’s Hospital, Romford, King George Hospital, Ilford or Goodmayes Hospital, Ilford (any or all sites covered by Hospital Radio services).
  
  
• Entry into the competition is deemed as an agreement to take part in publicity accompanying or resulting from the competition.
  
  
• Callers are not necessarily entitled to participate in the on-air competitions, and will not necessarily appear on-air in the order in which they called Bedrock Radio is not obliged to reimburse callers for telephone charged either on hold, or on-air.
  
  
•  In the case of a prize draw, the first correct entry selected will be the winner.
  
  
• Questions must be answered correctly (or nearest correct answer with a variable).
  
  
• Responsibility cannot be accepted for entries lost, damaged or delays in transit to the winners address. Proof of postage will not be accepted as proof of receipt.
  
  
• Entries will become property of Bedrock Radio and may not be returned.
  
  
• No liability will be accepted on the part of Bedrock, It’s co-promoters or agents for any loss, illness or injury resulting directly or otherwise from participation in any competition or promotion.
  
  
• Entrants into the promotion have no claim whatsoever to intellectual or other property connected to any promotion, which remains in the sole ownership of Bedrock.
  
  
• No promotional activity with any third party can be undertaken by any participant for Bedrock Radio before, during and after the promotion & in connection with the promotion.
  
  
• Lottery and gaming regulations do not apply for on-air competitions.
  
  
• Additional terms and conditions maybe applied to other competitions.
  
  
• Acceptance of these Terms and conditions also apple to subsequent revision weather notified or not.

Lottery

• Bedrock Radio is registered in the Havering Local Lottery, promoted by The London Borough of Havering & administered by Gatherwell LTD.
  
  
• Bedrock Radio receive 50p from every paid ticket, purchased directly via our referral into a weekly draw.
  
  
• Players must physically be in Great Britain.
  
  
• Bedrock Radio & Havering Local Lottery makes every effort to behave in a socially responsible manner, If you think you may have a problem with gambling, contact the National Gambling Helpline confidentially on 0808 8020 133. Alternatively, visit the Gamble Aware website at www.begambleaware.org or the GamCare website at www.gamcare.org.uk.

Ward Radios.

Bedrock Ward Radios are WiFi enabled radio units that connect to a private network, maintained by Bedrock Radio serving wards of Queen’s Hospital.

Our ‘Sponsor A Radio’ fundraising campaign aims to support Bedrock Radio by funding new Ward Radio Units through sponsorship.

Sponsorship:
Your business / company name / logo is visible on the radio. We will agree advert artwork with you.

You can also sponsor a radio as an individual with your name (or a dedicated name) will feature on the radio, along with a personal message and/or image. (This could be a get well message, a thank-you message)

Radio Sponsorship

We offer a period of THREE YEARS sponsorship on each device.

• Sponsorship commences once the radio has been deployed onto a ward.
• After the period of three years, Bedrock Radio are able to re-sell the sponsorship space, providing fundraising income for Bedrock Radio to maintain the radio system.
  
• Existing sponsors are able to extend their current sponsorship and will be contacted about renewing at towards the end of their current term. 
• If the device fails within 30 months (2.5 years) sponsorship will be transferred to its replacement unit.
• Sponsorship is currently offered at £75 per radio. This is the cost-price of each radio which you are helping to fund through sponsorship.
• £75 Sponsorship over a three-year period is £25 a year or £2.08 a month.

Sponsorship Terms. 

• Sponsors can update / replace the sponsorship details on each device sponsored radio for a small donation.
  This can be done by contacting: fundraising@bedrockradio.org.uk

Sponsorship maybe withdrawn by Bedrock Radio, without notice, if the sponsor is advertising anything that is;

• Misleading – falsifying information or fraudulent.
• Harmful – causing self-harm, or harm to others.
• Illegal – including phishing or scams.
• Poor Health – Personal or public.
• Like for Like  – Promoting another radio station, or streaming service.

Sponsors may request withdrawal of their sponsorship from their sponsored, Bedrock Radio will remove all associated material.

In instances of withdrawal:
Bedrock Radio are unable to process any refunds, as the sponsorship donation funds have already been spent acquiring the devices.
For more information, see Donations / Fundraising Tab. 

Usage of Ward Radio Units.

• The Ward Radio Units (Radio’s) are specified by Bedrock Radio to ensure their compatibility to our entertainment network, therefore Bedrock Radio will purchase each individual unit.
• The Ward Radio Units are deployed to the wards by Bedrock Radio there are no charges to patients, staff or NHS Trust to use the radio or listen. However, donations to support the service are welcomed at donate.bedrock.radio
• We discourage the radio’s being used to tune into other stations, and do not provide instructions on how to do so – Bedrock Radio reserved the right to restrict or block other services being used on our network.
• Bedrock Radio will pre-programme each Ward Radio Unit to ensure connectivity to our Patient Entertainment Network. The devices are then pre-set with Hospital Radio services. 
• Bedrock Radio monitors all Ward Radio Units (& devices) in use on the Patient Entertainment Network, our monitoring includes What station is it tuned into; its location based on receiver; when the device was last connected.
• All Ward Radio Units can be controlled remotely by Bedrock Radio when connected to the patient entertained network, we reserve the right to use this remote connection to perform updates to the radio, check station connection & if required retune into stations offered by Bedrock.

Privacy.

• Personal information is only collected when you complete an on-line contact form or email Bedrock Radio.
•  We will make sure that personal data is not kept longer than necessary, and is only used for the purpose that it was collected for (e.g replying to your initial contact).
•  We NEVER share information from contact forms or Event Registrations.
•  We use MailChimp to create and deliver our e-newsletters, you can change your subscription settings at any time, All our e-newsletters are subject to MailChimp Terms of Service.
• Our Mobile App is developed and hosted by Aiir and is listed on the Apple App Store & Google Play Store usage is subject to privacy polices of the individual companies.
• In-app (Aiir) users have the ability to record and submit voice recordings to us. By submitting an audio recording, users understand it may be used on-air by any Bedrock Radio Station.
• Web-streams for Bedrock Radio and Bedrock Gold operate through MyRadioStream.com and EduNetICT usage is subject to privacy polices of the individual companies. 
• Users connected to Bedrock Radio WiFi networks in  are subject to our WiFi / Network Policy.
• From time to time we may run competitions through our website, these will be subject to the Competition Terms and Conditions.
• Our websites are hosted by www.one.com/

Cookies

• We reserve the right to use cookies to monitor and understand our visitors browsing habits & report on activity of  bedrockradio.org.uk to improve visitors browsing experience.
• We use Google Analytics to monitor users experience, data will be kept for a period not exceeding 14 months whereby it will be deleted.
• We use SEO tools to help search engines reference our website and to improve your browsing experience. 
• Bedrock Radio own the following domains: bedrockradio.org.uk, bedrockradio.co.uk, bedrock.radio,  hosptial-radio.org and  romfordradio.com 
• If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
•  If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• If you edit or publish an article on our website, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
• Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
• Registered users on our website will have personal information stored to provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• Content & layout of our website is subject to changes at any time. It is our intention that all material on bedrockradio.org.uk is suitable for all ages, should you find any incorrect information please contact us.
• We carry some adverts / credits on our website, this is mostly to show our appreciation to those companies and organisations who  have supported us.
• We are NOT responsible for the content or policies of other websites.
• We provide links to other websites to help you interact with us and supporters.

This Policy only Applies to our BedrockRadioWiFi &  BR_STREAM WiFi connections that are operated & maintained by Bedrock Radio

Internet Access Policy

Disclaimer

The Internet is a worldwide network of computers that contains millions of pages of information. Users are cautioned that many of these pages include offensive, sexually explicit, and inappropriate material. In general, it is difficult to avoid at least some contact with this material while using the internet. Even innocuous search requests may lead to sites with highly offensive content. Additionally, having an e-mail address on the internet may lead to receipt of unsolicited e-mail containing offensive content. Users accessing the internet do so at their own risk and Bedrock Radio is not responsible for material viewed or downloaded by users from the Internet. To minimize these risks, your use of the Internet provided by Bedrock Radio is governed by the following policy:

Wireless Network Use Limitations

ILLEGAL COPYING. Users may not illegally copy material protected under copyright law or make that material available to others for copying. You are responsible for complying with copyright law and applicable licenses that may apply to software, files, graphics, documents, messages, and other material you wish to download or copy.

FRIVOLOUS USE. Computer resources are not unlimited. Network bandwidth and storage capacity have finite limits, and all Users connected to the network have a responsibility to conserve these resources. As such, the User must not deliberately perform acts that waste computer resources or unfairly monopolize resources to the exclusion of others. These acts include, but are not limited to, sending mass mailings or chain letters, spending excessive amounts of time on the Internet, playing games, engaging in online chat groups, uploading or downloading large files, accessing streaming audio and/or video files, or otherwise creating unnecessary loads on network traffic associated with non-business-related uses of the Internet.

No Expectation of Privacy

WAIVER OF PRIVACY RIGHTS. User expressly waives any right of privacy in anything they create, store, send or receive using the company’s computer equipment or Internet access. User consents to allow company personnel access to and review of all materials created, stored, sent or received by User through any Company network or Internet connection.

MONITORING OF COMPUTER AND INTERNET USAGE. The Company has the right to monitor and log any and all aspects of its Computer system including, but not limited to, monitoring Internet sites visited by Users, monitoring chat and newsgroups, monitoring file downloads, and all communications sent and received by users.

BLOCKING SITES WITH INAPPROPRIATE CONTENT.  The Company has the right to utilize software that makes it possible to identify and block access to Internet sites containing sexually explicit or other material deemed inappropriate.

Acknowledgement of Understanding

“By continuing to use the network I agree to comply with the terms of this policy governing the use of Bedrock’s WiFi network. I understand that violation of this policy may result in my device being blocked from the WiFi network indefiantly” – If you do not agree, please discontent your devices from our network intimately.