• All our Volunteers MUST undergo a full Disclosure & Barring Service (DBS) check, plus Occupational Health Check this is a requirement of BHRUT & NELFT NHS Hospital Trust (whom we work with). You will be asked to provide required documentation, failure to do so may result in termination of your application.
  
  
•  If Successful, volunteers must pay a Annual Subscription within 30 days of their induction date, failure to do so results in termination of membership. This covers your Annual Subscriptions, administration costs, plus your Bedrock Radio T-shirt (where available).
  
  
•  All Full individual & Full Organisational members pay an Annual Subscriptions to the charity, the rate is currently £25.00 for Full Individual Members and £600 for Full Organisational Members. 
  
  
• Individual and Organisational Associate members do not pay.
  
  
• None of our volunteers are paid, including Trustees (in accordance with our constitution).
  
  
• We acknowledge out-of-pocket expenditure, and this maybe honoured if it is a result of carrying out duties if agreed by the Trustees in accordance to our guidelines.
  
  
•  We do not have sufficient financing to reimburse every individual for general travel expenses for regular use of our facilities, however in exceptional circumstances this maybe agreed by the Trustees upon request on a case by case basis.
  
  
• Car parking permits maybe issued at discretion & availability of BHRUT & NELFT NHS Hospitals Trusts. It is your responsibility to park legally and safely. Bedrock Radio will NOT reimburse you for any fines (PCNs) you may receive.
  
  
•  Our on-boarding period lasts a minimum of two months, before you are able to progress to a further membership stage. However this maybe extended if on-boarding paperwork is incomplete.
  
  
• Volunteers are asked to wear Bedrock Radio T-Shirts (subject to availability) for all fundraising and events (think of the t-shirt as a uniform). At a later stage, you will be able to purchase further personalised Bedrock Radio branded material when demand and orders are raised.
  
  
• All Volunteers will be issued a Bedrock Radio Lanyard upon receiving their NHS ID Cards. The Bedrock Radio Lanyard forms part of our Members uniform, and must be worn at all times when on official business.
  
  
• We will provide you with relevant training and support for your role. You maybe required to attend agreed dates & times for inductions and training. Failure to do so will extend your clearing stage.
  
  
• Programmes are allocated based on schedule and studio availability. Your overall professionalism and commitment to produce a programme the agree times will also have a factor in programme allocation – We present engaging and entertaining content, we are not “DJ’s”

If you would like to comment or make a complaint about any aspect of Bedrock Radio, in regards to our on-air output or activities, please get in touch with our Trustees board.

Bedrock Radio is a registered charity (1180476) operating and we hold a Community DAB radio licence, we stream across local hospitals (Queen’s, King George Goodmayes & Whipps Cross) plus local units and clinics 

As a Hospital & Community Radio Station we do our best to represent the health community. However, we recognise that, no matter how hard we try, sometimes we may make honest mistakes and we welcome your feedback and any complaints you may have, about the content of our broadcasts or the way in which we operate, will be treated seriously & respectfully.

If you hear something on air you think is wrong, please contact us in the first instance, as we’d like to help put things right.

You should contact the Trustees board who will discuss anything you have heard on air.
Please email and your complaint will be fully investigated.

When Making Complaints. 

You should normally make your complaint within 28 working days of the broadcast or event to Trustees.
Please ensure you are as accurate as possible with your feedback with dates / times / presenters on-air. 
By Post: Bedrock Radio, The Cornwall Suite, Queen’s Hospital, Romford, Essex, RM7 0AG
Email: complaints@bedrock.radio

A Trustee will investigate the complaint, by listening back to the reported content. 
We aim to respond to you within 14 days with a resolution and to address any further concerns you have.

While we hope to have rectified the complaint, you are more than welcome to contact us for a further resolution and discussion. 

From 2024 Bedrock Radio begins broadcasting on DAB+ Digital Radio, our on-air output is licensed and regulated by the broadcast regulator OFCOM and we are under an obligation not to broadcast material which is unfair, harmful or likely to cause offence. OFCOM regulates this principally by acting upon complaints received from listeners. 

• We do not usually play unsigned artists on Bedrock Radio during daytimes, however they maybe featured on one of our specialist shows.
  
  
• If the request is approved by our programming team will play your content. However, we provide no guarantee how often it will be played.
  
  
• We receive a high volume of airplay requests; we are not able to respond to all of them.
  
  
• Due to quality, copyright and advertising conflicts we refuse to play any material from video sharing websites and audio sharing platforms (i.e Soundcloud / YouTube etc) CD Quality / or MP3 128K+ is required for broadcast.
  
  
• Email requests are often marked as spam by our system, if you wish to submit music you are welcome to send us a physical CD to our main address, FAO Programme Controller.
  
  
• Before sending us your material, please consider if it is correct for our audience, or would fit with our general output. We are providing an Adult Contemporary format station.
  
  
• Obviously, it must be radio edited, with no explicit lyrics.
  
  
• We’d love if you could support our charity, our volunteers and help keep us on-air – If you’re able to make a small donation of £25 it allows us to be able to keep broadcasting and be able to support unsigned or emerging artists. 

• All On-Air Advert / Sponsor material must be compliant with the ASA / CAP. To be suitable for broadcast on Bedrock Radio.
  
  
• We will not support content that is misleading, harmful, phishing or scamming related.
  
  
• We will NOT direct link to any kind of downloadable material, they will be directed to your website, or a trusted download source (i.e Apple App Store / Google Play).
  
  
• Audio / Video content included in sponsored website posts must be uploaded via known platform & embedded (YouTube, Vevo, SoundCloud. etc).
  
  
• Your sponsorship / advertisement payment is treated as part of our charities fundraising activity, once payment has been received in full we will commence your campaign. 
• See Donation / Fundraising Tab for more. If your material doesn’t meet this standards or is found to be fraudulent we reserve the right to remove your content from our platforms, giving no notice.
  
  
• You will receive no user data or information from Bedrock Radio, you are advised to set up your own analytics reporting.

•  Our Events listings are intended to provide a guide to local activities across East London & West Essex, Bedrock Radio are not responsible for the organisation or running of these events. The events are subject to changes, charges & cancellations according to their respective organisers.
  
  
• You may have your event listed on our events pages for free, please complete the form on our Events page giving full details. It is our intention that the events are charitable or beneficial to the local area and not for profiteering.
  
  
• Events hosted / managed by Bedrock Radio may contain payment options using PayPal, this is to aid you in purchasing tickets or in making donations to Bedrock Radio, these quick payment options are only shown on selected Bedrock Radio Events.
  
  
• We never publish or link to other Payment or Donation options for other charities / organisations.
  
  
• Submit your event details HERE.

• Competitions are open to residence of Great Britain only.
  
  
•  In interest of fairness in some competitions, volunteers of Bedrock Radio or anyone else directly connected with the competition are not eligible to enter.
  
  
• By entering any competition all participants will be deemed to have accepted and be bound by the rules, all entry instructions form part of the rules.
  
  
• All prizes are subject to availability, there will be no cash alternative.
  
  
• Certain prize competitions are only available to patients of Queen’s Hospital, Romford, King George Hospital, Ilford or Goodmayes Hospital, Ilford (any or all sites served).
  
  
• Entry into the competition is deemed as an agreement to take part in publicity accompanying or resulting from the competition.
  
  
• Callers are not necessarily entitled to participate in the on-air competitions, and will not necessarily appear on-air in the order in which they called Bedrock Radio is not obliged to reimburse callers for telephone charged either on hold, or on-air.
  
  
•  In the case of a prize draw, the first correct entry selected will be the winner.
  
  
• Questions must be answered correctly (or nearest correct answer with a variable).
  
  
• Responsibility cannot be accepted for entries lost, damaged or delays in transit to the winners address. Proof of postage will not be accepted as proof of receipt.
  
  
• Entries will become property of Bedrock Radio and may not be returned.
  
  
• No liability will be accepted on the part of Bedrock, It’s co-promoters or agents for any loss, illness or injury resulting directly or otherwise from participation in any competition or promotion.
  
  
• Entrants into the promotion have no claim whatsoever to intellectual or other property connected to any promotion, which remains in the sole ownership of Bedrock.
  
  
• No promotional activity with any third party can be undertaken by any participant for Bedrock Radio before, during and after the promotion & in connection with the promotion.
  
  
• Lottery and gaming regulations do not apply for on-air competitions.
  
  
• Additional terms and conditions maybe applied to other competitions.
  
  
• Acceptance of these Terms and conditions also apple to subsequent revision weather notified or not.

Lottery

• Bedrock Radio is registered in the Havering Local Lottery, promoted by The London Borough of Havering & administered by Gatherwell LTD.
• Bedrock Radio receive 50p from every paid ticket, purchased directly via our referral into a weekly draw.
• Bedrock Radio & Havering Local Lottery makes every effort to behave in a socially responsible manner, If you think you may have a problem with gambling, contact the National Gambling Helpline confidentially on 0808 8020 133. Alternatively, visit the Gamble Aware website at www.begambleaware.org or the GamCare website at www.gamcare.org.uk.

Bedrock Ward Radio Units are WiFi enabled radio units that connect to a private network, maintained by Bedrock Radio serving wards of Queen’s Hospital.

Our ‘Sponsor A Radio’ fundraising campaign aims to support Bedrock Radio by funding new Ward Radio Units through sponsorship.

Sponsorship by local companies:
Your business / company name / logo is visible on the radio. We will agree advert artwork with you. 

Sponsorship by individuals:
Your name will feature on the radio, along with a personal message and/or image. 
(This could be a get well message, a thank you message) 

Radio Sponsorship

We offer a period of THREE YEARS sponsorship on each device. 

• Sponsorship commences once the radio has been purchased, programmed, branded and deployed onto a ward.
• After the period of three years, Bedrock Radio are able to re-sell the sponsorship space, providing fundraising income for Bedrock Radio to maintain the radio system. 
  
• Existing sponsors are able to extend their current sponsorship and will be contacted about renewing at towards the end of their current term. 
• If the device fails within 30 months (2.5 years) sponsorship will be transferred to its replacement unit. 
• Sponsorship is currently offered at £75 per radio. This is the cost-price of each radio which you are helping to fund through sponsorship. 
• £75 Sponsorship over a three year period is £25 a year or £2.08 a month.

Sponsorship Terms. 

• Additional On-Air Sponsorship is offered by the Trustees of Bedrock Radio whereby multiple radio (That cover the majority or all of a ward have been sponsored, the duration of the associated on-air sponsorship is 12 months (1 year) 
• Sponsors can update / replace the sponsorship details on each device sponsored radio for a small donation. 
   This can be done by contacting: fundraising@bedrockradio.org.uk

Sponsorship maybe withdrawn by Bedrock Radio, without notice, if the sponsor is advertising anything that is;

• Misleading – falsifying information or fraudulent.
• Harmful – causing self-harm, or harm to others.
• Illegal – including phishing or scams.
• Poor Health – Personal or public.
• Like for Like  – Promoting another radio station, or streaming service.

Sponsors may request withdrawal of their sponsorship from their sponsored, Bedrock Radio will remove all associated material.

In instances of withdrawal:
Bedrock Radio are unable to process any refunds, as the sponsorship donation funds have already been spent acquiring the devices.
For more information, see Donations / Fundraising Tab. 

Usage of Ward Radio Units.

• The Ward Radio Units (Radio’s) are specified by Bedrock Radio to ensure their compatibility to our entertainment network, therefore Bedrock Radio will purchase each individual unit.
• The Ward Radio Units are deployed to the wards by Bedrock Radio there are no charges to patients, staff or NHS Trust to use the radio or listen.However, donations to support the service are welcomed at www.bedrock.radio
• We discourage the radio’s being used to tune into other stations, and do not provide instructions on how to do so – Bedrock Radio reserved the right to restrict or block other services being used on our network.
• Bedrock Radio will pre-programme each Ward Radio Unit to ensure connectivity to our Patient Entertainment Network. The devices are then pre-set with Hospital Radio services offered only by Bedrock.
• Bedrock Radio monitors all Ward Radio Units (& devices) in use on the Patient Entertainment Network, our monitoring includes What station is it tuned into; its location based on receiver; when the device was last connected.
• All Ward Radio Units can be controlled remotely by Bedrock Radio when connected to the patient entertained network, we reserve the right to use this remote connection to perform updates to the radio, check station connection & if required retune into stations offered by Bedrock.

Monetary fundraising & donations are gratefully received by cash, cheque, bank transfer (BACS) or bank (Credit/Debit) card.

Refunds.

The Charity Commission does not expect a charity to return funds raised for charitable purposes.
However, Trustees may consider refunds after seeking advice from the Commission and obtaining legal advice.

We would consider returning a donation made in error;

• Where an online error has occurred, and the donation had been processed twice.
• If an additional zero was added in error to the donation, or the wrong amount was processed
• If there is a mix-up with the name of the Charity, and they actually meant their donation to go somewhere else. For example, there may be special purpose funds with similar names to external charities.

We are unable to process any requests for refunds once the funds have already been spent. 

We use a number of 3rd party companies to facilitate the collection of donations, all of whom have their own terms & conditions, we have highlighted here the transaction deductions / fees that will be applied to your donations; 

• CAF Donate 
  

  Charities Aid Foundation (CAF) is an online donation & banking platform for charities, a small fee is charged on every donation made.
  Users are able to pay via bank card or PayPal.
  UK taxpayers are encouraged to add ‘Gift Aid’ your donations.

  • •  One-Off donations
      (including Gift Aid) are subject to a 3.6% Fee deduction from the donation.
       [£10 donation  +  £2.50 Gift Aid  =  £12.50 total donation – 3.6% fee = £12.05 to our charity]
    • Regular Donations 
      The Gross Donation (capped at £5 per donation) has a 2% Fee deduction from the donation.
      There is also a small Direct Debit Set up fee, up to £2.

• SumUp 
  SumUp is a mobile payments company. 
  Enabling Bedrock Radio to accept; Card, Contactless, Apple & Google Pay as payment. 
  (Including a secure Online Shop)
  • • • A transaction fee of 1.69% is deducted from the total amount we receive. 

• Just Giving 
  Is a crowdfunding & donations platform. 
  We occasionally use these for events such as our Broadcast Marathon.
  • • A processing fee of 2.9% is applied per donation. 

• EasyFundraising
  The UK’s biggest charity shopping fundraising site, It’s free to users, as easy fundraising turns online shopping into free donations. as retails make small donations to the charity.
  • • Retailer donations vary & are listed on EasyFundraising Website. 
    • Sign Up directly: https://www.easyfundraising.org.uk/causes/bedrockhospitalradio/

• Personal information is only collected when you complete an on-line contact form or email Bedrock Radio.
•  We will make sure that personal data is not kept longer than necessary, and is only used for the purpose that it was collected for (e.g replying to your initial contact).
•  We NEVER share information from contact forms or Event Registrations.
• Emails received advertising products, services or music promotion will be marked as spam and logged as being non-GDPR compliant.
• We only accept postal airplay requests.
•  We use PayPal to receive donations and payment for selected events that are organised and managed by us. Usage of PayPal is subject to their privacy & terms and service polices.
•  We use MailChimp to create and deliver our e-newsletters, you can change your subscription settings at any time, All our e-newsletters are subject to MailChimp Terms of Service.
• Our Mobile App is developed and hosted by Aiir and is listed on the Apple App Store & Google Play Store usage is subject to privacy polices of the individual companies.
• In-app (Aiir) users have the ability to record and submit voice recordings to us. By submitting an audio recording, users understand it may be used on-air by any Bedrock Radio Station.
• Web-streams for Bedrock Radio Goodmayes and Bedrock Gold operate through MyRadioStream.com and AudioSpace usage is subject to privacy polices of the individual company.
• Users connected to Bedrock Radio WiFi networks in Queen’s Hospital, Romford & Goodmayes Hospital, Ilford are subject to our WiFi / Network Policy.
• From time to time we may run competitions through our website, these will be subject to the Competition Terms and Conditions.
• Our websites are hosted by www.one.com/

• We reserve the right to use cookies to monitor and understand our visitors browsing habits & report on activity of  bedrockradio.org.uk to improve visitors browsing experience.
• We use Google Analytics to monitor users experience, data will be kept for a period not exceeding 14 months whereby it will be deleted.
• We use SEO tools to help search engines reference our website and to improve your browsing experience. hosptial-radio.org, thejumbosound.com bedrock.radio and Bedrockradio.org.uk are owned by Bedrock Radio.
• If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
•  If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
• When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
• If you edit or publish an article on our website, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
• Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
• Registered users on our website will have personal information stored to provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• Content & layout of our website is subject to changes at any time. It is our intention that all material on bedrockradio.org.uk is suitable for all ages, should you find any incorrect information please contact us.
• We carry some adverts / credits on our website, this is mostly to show our appreciation to those companies and organisations who  have supported us.
• We are NOT responsible for the content or policies of other websites.
• We provide links to other websites to help you interact with us and supporters.

This Policy only Applies to our BedrockRadioWiFi &  BR_STREAM WiFi connections that are operated & maintained by Bedrock Radio

Internet Access Policy

Disclaimer

The Internet is a worldwide network of computers that contains millions of pages of information. Users are cautioned that many of these pages include offensive, sexually explicit, and inappropriate material. In general, it is difficult to avoid at least some contact with this material while using the internet. Even innocuous search requests may lead to sites with highly offensive content. Additionally, having an e-mail address on the internet may lead to receipt of unsolicited e-mail containing offensive content. Users accessing the internet do so at their own risk and Bedrock Radio is not responsible for material viewed or downloaded by users from the Internet. To minimize these risks, your use of the Internet provided by Bedrock Radio is governed by the following policy:

Wireless Network Use Limitations

ILLEGAL COPYING. Users may not illegally copy material protected under copyright law or make that material available to others for copying. You are responsible for complying with copyright law and applicable licenses that may apply to software, files, graphics, documents, messages, and other material you wish to download or copy.

FRIVOLOUS USE. Computer resources are not unlimited. Network bandwidth and storage capacity have finite limits, and all Users connected to the network have a responsibility to conserve these resources. As such, the User must not deliberately perform acts that waste computer resources or unfairly monopolize resources to the exclusion of others. These acts include, but are not limited to, sending mass mailings or chain letters, spending excessive amounts of time on the Internet, playing games, engaging in online chat groups, uploading or downloading large files, accessing streaming audio and/or video files, or otherwise creating unnecessary loads on network traffic associated with non-business-related uses of the Internet.

No Expectation of Privacy

WAIVER OF PRIVACY RIGHTS. User expressly waives any right of privacy in anything they create, store, send or receive using the company’s computer equipment or Internet access. User consents to allow company personnel access to and review of all materials created, stored, sent or received by User through any Company network or Internet connection.

MONITORING OF COMPUTER AND INTERNET USAGE. The Company has the right to monitor and log any and all aspects of its Computer system including, but not limited to, monitoring Internet sites visited by Users, monitoring chat and newsgroups, monitoring file downloads, and all communications sent and received by users.

BLOCKING SITES WITH INAPPROPRIATE CONTENT.  The Company has the right to utilize software that makes it possible to identify and block access to Internet sites containing sexually explicit or other material deemed inappropriate.

Acknowledgement of Understanding

“By continuing to use the network I agree to comply with the terms of this policy governing the use of Bedrock’s WiFi network. I understand that violation of this policy may result in my device being blocked from the WiFi network indefiantly” – If you do not agree, please discontent your devices from our network intimately.